Email: info@tutornow.it
HDemia Sagl
Registered office: Corso Elvezia 25, 6900 Lugano (CH)
Tutornow S.r.l. (hereinafter, simply ‘Tutornow’), owner of the website www.tutornow. it (hereinafter, the ‘Site’), is committed to protecting the personal data of its users: therefore, this document has been prepared for you in order to clearly and exhaustively explain how and for what purpose Tutornow processes your personal data, in accordance with EU Regulation 2016/679 (hereinafter, ‘GDPR’) and Legislative Decree no. 196/2003 (hereinafter, ‘Privacy Code’).
The data controller is Tutornow S.r.l. (P.IVA 03933510137), with registered office in 22074 Lomazzo (CO), Via Cavour n. 2, in the person of its legal representative pro tempore. For any need, Tutornow can be contacted at 3317497595 or at the email address info@tutornow.it.
Tutornow processes and owns your personal data, provided or collected during your use of the Site's functionalities.
Specifically, the following will be covered:
A. Browsing data (acquired automatically by the Site and/or through the third-party applications used):
These include the IP addresses or domain names of the computers and terminals used by users, the URI/URL (Uniform Resource Identifier/Locator) notation addresses of the resources requested, the time of the request, the method used to submit the request to the server, the size of the file obtained in response, the numerical code indicating the status of the response given by the server (successful, error, etc.) and other parameters relating to the operating system and the computer environment used by the user. Sebbene tali informazioni non vengano raccolte per essere associate a soggetti identificati, per loro stessa natura esse potrebbero, attraverso elaborazioni ed associazioni con dati anche detenuti da terzi, permettere di identificare gli utenti.
Other navigational data, which are functional for the correct navigation and use of the Site, are collected by means of special cookies and tracking tools. For these, please refer to the relevant section of the Site;
B. Personal data in case of general request for information (provided by you voluntarily, in case of use of the contact form):
- Personal data (name and surname) and contact information (email, telephone number);
- Text message sent;
C. Personal data in case of use of the instant messaging service (provided by you voluntarily, in case of use of the tool):
- Text message sent;
- public information contained in your Facebook profile, if you access the service through Facebook Messenger.
D. Personal data of the person requesting the lesson (hereinafter "Client"), which may be an adult student or the parent of a minor student, and the student, if not identical (provided by you voluntarily, in case of a request for a lesson):
- Personal (name) and contact data (email, telephone number);
- educational or training institution attended;
- Target to be achieved
- required material
- Special health data (any specific learning disorders);
E. Personal data of persons who register on the Site as a student:
- Personal data (name, surname, date of birth, tax code, address) and contact (email, telephone number);
- educational or training institution attended;
- Required and attended lessons;
F. Personal data of persons who apply for tutors through the Site (hereinafter "Tutors") (provided by you voluntarily, in case of a registration request to the Site):
- personal data (name, surname, date of birth, sex, address) and contact information (email, telephone number);
- curriculum vitae (school/university and professional);
- subjects for which you are available to be hired as Tutor;
- Archive of receipts for occasional services given to students.
| Default purpose | Legal basis | Storage times |
|---|---|---|
| allow navigation on the Site | to comply with obligations under applicable laws, regulations or Community legislation, as well as to satisfy requests from the Authorities | protect the rights of Tutornow in case of dispute |
| Tutornow’s legitimate interest (art. 6(1)(f) GDPR) in the correct functionality of the Site | fulfilment of a legal obligation (Art. 6(1)(c) GDPR) | Tutornow’s legitimate interest (art. 6(1)(f) GDPR) in protecting its rights |
| for the time strictly linked to browsing, except as expressly indicated in the section of the Site dedicated to cookies | until the expiry of the limitation period for accrued rights | until the expiry of the limitation periods and the lapse of rights acquired in relation to Users. In case of need to protect the rights of Tutornow, personal data will be kept for the time necessary for this protection |
| Purpose for services requested by the user | Legal basis | Storage times |
|---|---|---|
| respond to requests from users of the Site regarding the services offered by Tutornow | Execution of pre-contractual measures taken at the user’s request (Art. 6(1)(b) GDPR) | for the time required to process the request and for the next 2 years |
| Fulfilling the Clients' request to use the lesson and/or the tutoring service | performance of the contract to which the Customer is a party or pre-contractual measures taken at the request of the Customer (Art. 6(1)(b) GDPR) | for the time required to provide the service and, subsequently, for the mandatory retention period of accounting records (Art. 2220 C.C.), equal to 10 years |
| allow the registration to the Site as a "student" and the creation of a personal profile | performance of the contract to which the data subject is a party (Art. 6(1)(b) GDPR | Until your cancellation request |
| to include the user in the network of tutors available to provide lessons and tutoring to users-customers of the Site | performance of the contract to which the Tutor is a party or pre-contractual measures taken at the request of the Tutor (Art. 6(1)(b) GDPR) | for the entire time in cu the Tutor will remain registered on the Site and, subsequently, for the mandatory retention period of accounting documentation (art. 2220 c.c.), equal to 10 years |
| send communications related to services similar or similar to those already requested and/or received by Tutornow | Tutornow’s legitimate interest (art. 6(1)(f) GDPR) to inform users about services similar/similar to those requested/used through the Site | up to 12 months after the purchase of the lesson by the Customer or the registration of the Tutor |
| allow Tutornow to receive newsletters and marketing communications | User consent (art. 6(1)(a) GDPR). The User has the right to withdraw his consent at any time by sending a corresponding communication to Tutornow. The withdrawal of consent does not affect the lawfulness of the processing carried out up to that time | for the duration of the newsletter service or until the user’s request to cancel. The data relating to the identification and proof of consent ( .log file) will be kept until the expiry of the limitation period for any actions against Tutornow (10 years) |
| Purpose | Legal basis | Storage times |
|---|---|---|
| Fulfilling the Clients' request to use the lesson and/or the tutoring service | consent (art. 9(1)(a) GDPR) of the person concerned (if student is over 18) or of the person exercising parental responsibility (if student is under 18) | for the time strictly necessary to provide the service |
After the above mentioned storage periods, personal data will be destroyed, deleted or anonymised, compatible with the technical deletion and backup procedures adopted by the Company. Appropriate security measures are constantly observed in order to prevent data loss, illegal or incorrect use and unauthorized access.
The provision of data marked with an asterisk (*) in the forms is mandatory and indispensable for the provision of the requested service and/or for your registration to the Site. The provision of personal data is optional, but failure to indicate any specific learning disorders may not allow us to identify the most suitable tutor for the student’s specific learning needs. All other data are, however, optional and their failure to provide does not affect the correct processing of your request.
Our staff, expressly authorised to carry out the processing on behalf of Tutornow, may become aware of your data or (if necessary) the student under your care, within the scope of their business duties. Some external parties, identified as follows, may also have access to your data: a) third-party technical service providers, hosting providers, IT companies; b) persons who carry out assignments on behalf of our company (tutors who will give the required lesson; information systems management; consultants and assistants with accountancy, tax and legal assistance). These subjects are appointed by Tutornow as external data processors, for tasks of a technical and/or organisational nature, instrumental to the provision of the services requested by you. The personal data collected through the instant messaging tool (Chatbot Facebook Messenger) are also processed, as an independent controller of the processing, by Facebook Ireland Limited; please consult the privacy policy of Facebook Ireland Limited, available at https://www.facebook.com/privacy/explanation/. The student’s personal details may be communicated only to the tutor selected to carry out the required lesson/tutoring.
Tutornow guarantees you that you can exercise your rights under the GDPR at any time. In particular, with reference to your personal data and those relating to minors under your protection, you are always guaranteed: i. know whether the Controller holds and/ or processes personal data and access them fully, including obtaining a copy (art. 15 GDPR); ii. correct inaccurate personal data or supplement incomplete personal data (art. 16 GDPR); iii. delete the personal data in the Controller’s possession, if one of the reasons provided for by the GDPR exists (art. 17 GDPR); iv. request to limit the processing to only some personal data, if one of the reasons provided by the GDPR (art. 18 GDPR) exists; v. request and receive all personal data, yours or minors under your care, processed by Tutornow, in a structured format, commonly used and readable by automatic devices or request their transmission to another holder without impediments (Art. 20 GDPR); vi. oppose in whole or in part the processing of personal data, including any processing carried out for the purpose of sending advertising material and market research, where requested or has been given by you consent (Art. 21 GDPR); vii. to object in whole or in part to the processing of personal data in automatic or semi-automatic mode, also possibly for profiling purposes (art. 22 GDPR). In order to exercise the above rights, you can contact the following addresses: Tutornow S.r.l. - 22074 Lomazzo (CO), Via Cavour n. 2 - PEC email tutornowsrl@pec.it. In any case, any reason of dissatisfaction or protest may be reported to the Authority for the protection of personal data at the following address: Piazza Venezia n. 11, 00187 ROME, tel. 06.696771, email: protocollo@gpdp.it, Internet site www.gpdp.it.
Email: info@tutornow.it
HDemia Sagl
Registered office: Corso Elvezia 25, 6900 Lugano (CH)